How can we help?
Stuck on a level, found a bug, or have an idea? We read every message.
Email us
The fastest way to get help is by email. To help us fix things quickly, please include:
- your phone model and Android version,
- the level number, if it's about a level,
- a screenshot or short description of what happened.
Quick fixes
The game froze or looks wrong
Close the game fully and open it again. Make sure you have the latest version from Google Play.
A purchase didn't arrive
Check that you're signed in to the same Google account, then restart the game. If it's still missing, email us with your Google Play order number (it starts with “GPA.”). Refunds are handled by Google Play.
Start over
Go to Settings → Reset progress. This can't be undone.
Frequently asked questions
Is Loopkin Knots free?
Yes. The whole game is free to download and play. There are optional in-app purchases (such as coins and boosters) if you want them, but you never need to buy anything to finish the levels.
Does it work offline?
Yes. You can play every level without an internet connection, so it works on planes, trains or anywhere with no signal. Your progress is saved on your device.
Is it on iPhone?
Not yet. Loopkin Knots is available on Android through Google Play. An iPhone version may come later.
How do I reset my progress?
Open the game and go to Settings → Reset progress. This deletes your levels, stars, coins and settings from your device and cannot be undone.
How do I contact you?
Email us at zelvynlabs@gmail.com. Tell us your phone model and the level you're on, and add a screenshot if something looks wrong. You can also visit the Support page.